{"meta":{"LastUpdated":"2026-02-16T07:00:00Z","TotalResults":2,"Agreement":"Use of the APIs and any related data will be subject to the terms of the Open Licence and subject to terms and conditions","License":"https://www.openbanking.org.uk/open-licence","TermsOfUse":"https://www.openbanking.org.uk/terms"},"data":[{"Brand":[{"BrandName":"Santander","PublicationDate":"2026-02-16","MeasurementPeriodStartDate":"2025-10-01","MeasurementPeriodEndDate":"2025-12-31","ServicesMatterAvailability":{"ServicesMatterAvailabilityDetails":[{"MatterType":"HelpOpeningAccount","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri 08:00-14:00 Saturday. Closed Sunday & Bank Holidays","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CheckBalanceTransaction","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CancellingCheque","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CashWithdrawalForexOutsideUK","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CollectPaymentViaCard","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"SendingMoneyOutsideUK","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"ReportFraudulentIncident","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860  or 0800 011 3414  (freephone)"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"Yes","ServiceLevelDescription":"00:00 - 24:00 Mon-Sun","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"DenialLackOfFunds","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"PayingInCheque","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"ProgressAccountCardSuspension","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"ProblemUsingMobileInternetBanking","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9806"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"SendingMoneyWithinUK","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"AccessViaPowerOfAttorney","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0330 123 9860"},{"ContactType":"Other","ContactContent":"www.santander.co.uk/business"},{"ContactType":"MobileApp","ContactContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"08:00-20:00 Mon-Fri\n08:00-14:00 Sat\nClosed Sundays & Bank Holiday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"20:00"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"Closed","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Live chat for Mobile banking is not available at this time but you can contact us on the number above within the hours specified."}]}]},"ServicesActionAvailability":{"ServicesActionAvailabilityDetails":[{"ActionType":"CheckingBalance","24HourAvailable":"Yes","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0330 123 9860","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"Other","ChannelContent":"www.santander.co.uk/business","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking","ChannelDescription":"00:00-24:00 Mon-Sun"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"}]},{"ActionType":"AccessingTransHistory","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0330 123 9860"},{"ExecutionChannelType":"Other","ChannelContent":"www.santander.co.uk/business","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking","ChannelDescription":"00:00-24:00 Mon-Sun"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"}]},{"ActionType":"CancellingCheque","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0330 123 9860"},{"ExecutionChannelType":"Other","ChannelContent":"www.santander.co.uk/business"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"SendingMoneyOutsideUK","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0330 123 9860"},{"ExecutionChannelType":"Other","ChannelContent":"www.santander.co.uk/business","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"PayingInCheque","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0330 123 9860"},{"ExecutionChannelType":"Other","ChannelContent":"www.santander.co.uk/business"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"SendingMoneyWithinUK","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0330 123 9860"},{"ExecutionChannelType":"Other","ChannelContent":"www.santander.co.uk/business","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking","ChannelDescription":"00:00-24:00 Mon-Sun"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"}]},{"ActionType":"SettingStandingOrder","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0330 123 9860"},{"ExecutionChannelType":"Other","ChannelContent":"www.santander.co.uk/business","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Customers who access their online banking via the Business tab can download our Business Banking mobile app here:\nwww.santander.co.uk/uk/business/help-support/mobile-banking","ChannelDescription":"00:00-24:00 Mon-Sun"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"}]}]},"OperationalSecurityIncidentMetrics":{"OperationalSecurityIncidentMetricsDetails":[{"IncidentMetricsType":"IncidentsAffectingInternetBanking","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":6},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":20}]},{"IncidentMetricsType":"IncidentsAffectingMobBanking","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":3},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":13}]},{"IncidentMetricsType":"IncidentsAffectingTelBanking","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":1},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":3}]},{"IncidentMetricsType":"TotalNumberIncidentReported","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":13},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":39}]}]},"ComplaintsData":{"CompliantsDataDetails":{"CompliantsDataAvailable":"Yes","CompliantsInfoURL":"https://www.santander.co.uk/uk/help-support/complaints/complaints-data","OmbudsmanURL":"http://www.ombudsman-complaints-data.org.uk/","Notes":"Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months.  In certain circumstances, we are also required to publish a summary of our complaints data.\nThe most recent summary is available at https://www.santander.co.uk/uk/help-support/complaints/complaints-data\n\nThe volume of complaints for business current accounts is reported in the total number of complaints for Santander UK Plc"}},"AccountOpeningTimeLineDetails":{"AccountOpeningURL":"https://www.santander.co.uk/uk/business/current-accounts","AccountOpeningDocumentationURL":"https://www.santander.co.uk/assets/s3fs-public/documents/business_banking_application_checklist_jun21.pdf","AccountOpeningTimelineParameters":[{"OpeningAccountTimelineType":"OpenCurrentAccountsAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":20},{"TimelineMetricsType":"OnAnAverage","MetricsValue":5},{"TimelineMetricsType":"WithinDays","MetricsValue":39}]},{"OpeningAccountTimelineType":"DebitCardAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":7},{"TimelineMetricsType":"WithinDays","MetricsValue":7}]},{"OpeningAccountTimelineType":"InternetBankingAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":2},{"TimelineMetricsType":"OnAnAverage","MetricsValue":4},{"TimelineMetricsType":"WithinDays","MetricsValue":6}]},{"OpeningAccountTimelineType":"OverdraftAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":100},{"TimelineMetricsType":"OnAnAverage","MetricsValue":0},{"TimelineMetricsType":"WithinDays","MetricsValue":0}]}]},"CardReplacementTimeLine":{"CardReplacementTimeLineDetails":[{"CardReplacementTimeline":"DebitCardReplacement","CardReplacementTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":5},{"TimelineMetricsType":"WithinDays","MetricsValue":5}]}]},"AccountOpeningSummary":{"DocumentAndInfoURL":"https://www.santander.co.uk/assets/s3fs-public/documents/business_banking_application_checklist_jun21.pdf","SummaryDescription":"To open any of our accounts, a new customer will need to provide us with the document and information set out here.  We may request additional information or documents in individual cases.","AccountOpeningSummaryDetails":[{"AccountOpeningChannelType":"SendingDocumentElectronically","ChannelUsage":"No"},{"AccountOpeningChannelType":"OpenAccountByPost","ChannelUsage":"No"},{"AccountOpeningChannelType":"VisitBranchWithoutAppointment","ChannelUsage":"No"},{"AccountOpeningChannelType":"OpenAccountWithoutVisit","ChannelUsage":"No"}]}},{"BrandName":"Cater Allen","PublicationDate":"2026-02-16","MeasurementPeriodStartDate":"2025-10-01","MeasurementPeriodEndDate":"2025-12-31","Notes":"Cater Allen does not currently offer an overdraft","ServicesMatterAvailability":{"ServicesMatterAvailabilityDetails":[{"MatterType":"HelpOpeningAccount","24HourHelp":"No","ContactDetails":[{"ContactType":"Email","ContactContent":"capbcet@caterallen.co.uk "},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"},{"ContactType":"Phone","ContactContent":"0800 092 3300"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"0800 092 3300","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CheckBalanceTransaction","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CancellingCheque","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CashWithdrawalForexOutsideUK","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"CollectPaymentViaCard","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"SendingMoneyOutsideUK","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"ReportFraudulentIncident","24HourHelp":"Yes","ContactDetails":[{"ContactType":"Phone","ContactContent":"01268 298 807"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"Yes","ServiceLevelDescription":"00:00 - 24:00 Mon-Sun","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"DenialLackOfFunds","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"PayingInCheque","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"ProgressAccountCardSuspension","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"ProblemUsingMobileInternetBanking","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"SendingMoneyWithinUK","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]},{"MatterType":"AccessViaPowerOfAttorney","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0800 092 3300"},{"ContactType":"Other","ContactContent":"www.caterallen.co.uk"},{"ContactType":"MobileApp","ContactContent":"No Mobile App available at this time"}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Tuesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Wednesday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Thursday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Friday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"18:00"}]},{"Name":"Saturday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"09:00","ClosingTime":"14:00"}]},{"Name":"Sunday","Notes":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"00:00"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"Webchat for internet banking is not available at this time but you can contact us on the number above within the hours specified."},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"Not possible","Note":"There is no Mobile banking app available at this time but you can contact us on the number above within the hours specified."}]}]},"ServicesActionAvailability":{"ServicesActionAvailabilityDetails":[{"ActionType":"CheckingBalance","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0800 092 3300","ChannelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ExecutionChannelType":"Other","ChannelContent":"www.caterallen.co.uk","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"No Mobile App available at this time"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"AccessingTransHistory","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0800 092 3300","ChannelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ExecutionChannelType":"Other","ChannelContent":"www.caterallen.co.uk","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"No Mobile App available at this time"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not possible","Note":"Only available for 30 days history"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"CancellingCheque","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0800 092 3300","ChannelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ExecutionChannelType":"Other","ChannelContent":"www.caterallen.co.uk"},{"ExecutionChannelType":"MobileApp","ChannelContent":"No Mobile App available at this time"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours 00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"SendingMoneyOutsideUK","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0800 092 3300","ChannelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ExecutionChannelType":"Other","ChannelContent":"www.caterallen.co.uk"},{"ExecutionChannelType":"MobileApp","ChannelContent":"No Mobile App available at this time"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"PayingInCheque","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0800 092 3300"},{"ExecutionChannelType":"Other","ChannelContent":"www.caterallen.co.uk"},{"ExecutionChannelType":"MobileApp","ChannelContent":"No Mobile App available at this time"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Not possible"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"SendingMoneyWithinUK","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0800 092 3300","ChannelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ExecutionChannelType":"Other","ChannelContent":"www.caterallen.co.uk","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"No Mobile App available at this time"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]},{"ActionType":"SettingStandingOrder","24HourAvailable":"No","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0800 092 3300","ChannelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ExecutionChannelType":"Other","ChannelContent":"www.caterallen.co.uk","ChannelDescription":"00:00-24:00 Mon-Sun"},{"ExecutionChannelType":"MobileApp","ChannelContent":"No Mobile App available at this time"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"8-6 Monday - Friday, 9-2 Saturday, closed Sunday"},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Available 24 hours \n00:00-24:00 Mon-Sun"},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not possible"}]}]},"OperationalSecurityIncidentMetrics":{"OperationalSecurityIncidentMetricsDetails":[{"IncidentMetricsType":"IncidentsAffectingInternetBanking","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":0},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":0}]},{"IncidentMetricsType":"IncidentsAffectingMobBanking","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":0},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":0}]},{"IncidentMetricsType":"IncidentsAffectingTelBanking","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":0},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":0}]},{"IncidentMetricsType":"TotalNumberIncidentReported","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2025-10-01","ToDate":"2025-12-31","IncidentCount":0},{"IncidentReportingType":"Yearly","FromDate":"2025-01-01","ToDate":"2025-12-31","IncidentCount":0}]}]},"ComplaintsData":{"CompliantsDataDetails":{"CompliantsDataAvailable":"Yes","CompliantsInfoURL":"https://www.caterallen.co.uk/contact-us/complaints/","OmbudsmanURL":"http://www.ombudsman-complaints-data.org.uk/","Notes":"Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months.  In certain circumstances, we are also required to publish a summary of our complaints data.\n\nThe volume of Financial Ombudsman Service complaints for Cater Allen are included within the Santander UK Plc total"}},"AccountOpeningTimeLineDetails":{"AccountOpeningURL":"https://www.caterallen.co.uk/accounts/business-banking/","AccountOpeningDocumentationURL":"https://www.caterallen.co.uk/media/1004/customer-identification-requirements.pdf","AccountOpeningTimelineParameters":[{"OpeningAccountTimelineType":"OpenCurrentAccountsAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":50},{"TimelineMetricsType":"OnAnAverage","MetricsValue":5},{"TimelineMetricsType":"WithinDays","MetricsValue":18}]},{"OpeningAccountTimelineType":"DebitCardAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":7},{"TimelineMetricsType":"WithinDays","MetricsValue":7}]},{"OpeningAccountTimelineType":"InternetBankingAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":5},{"TimelineMetricsType":"WithinDays","MetricsValue":6}]}]},"CardReplacementTimeLine":{"CardReplacementTimeLineDetails":[{"CardReplacementTimeline":"DebitCardReplacement","CardReplacementTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":7},{"TimelineMetricsType":"WithinDays","MetricsValue":7}]}]},"AccountOpeningSummary":{"DocumentAndInfoURL":"https://www.caterallen.co.uk/media/1004/customer-identification-requirements.pdf","SummaryDescription":"To open any of our accounts, a new customer will need to provide us with the document and information set out here.  We may request additional information or documents in individual cases.","AccountOpeningSummaryDetails":[{"AccountOpeningChannelType":"SendingDocumentElectronically","ChannelUsage":"No"},{"AccountOpeningChannelType":"OpenAccountByPost","ChannelUsage":"Yes"},{"AccountOpeningChannelType":"VisitBranchWithoutAppointment","ChannelUsage":"No"},{"AccountOpeningChannelType":"OpenAccountWithoutVisit","ChannelUsage":"Yes"}]}}]}]}